NORTH CHICAGO, Sick. (CBS) — A North Chicago male had been preserving a diamond ring for a distinctive woman, but now, his aspiration proposal is ruined.
The male, Marcus Gregory, blames the company he trusted for years. As CBS 2’s Lauren Victory claimed, Gregory’s shed-and-uncovered circumstance is a challenging 1.
Gregory nevertheless has the several years-aged receipts for jewelry he has been conserving for his daughter. Also in his longtime assortment is a shiny engagement ring.
He has been on the lookout for a fortunate lady – but as of final August, Gregory is also on the hunt for that fortunate lady’s bling. He said it was last witnessed at the Sears at the Woodfield Mall in Schaumburg.
“I took 13 pieces and I acquired again 9,” said Gregory, who estimates – altering for inflation and appreciation – that a number of thousand dollars’ worthy of of his jewellery disappeared all through an annual cleaning and inspection. The goods have been promised back in two to 4 months. It has now been 8 months.
He remembers a discussion with Sears staff.
“Where’s the relaxation of my jewellery?” he explained. “It is really, ‘We do not know yet. It hasn’t arrived back again.'”
It hasn’t come back again, all those Sears employees allegedly explained at initially, from Sears’ partner, M&G Jewelers.
But Juan Guevara, the firm’s president. promptly referred to as CBS 2. Even though on the cell phone, he searched his information. He instructed the ticket quantities presented by Gregory really don’t exist in his system.
That implies the jewelry dropped off at Sears – for which Gregory has company receipts – hardly ever designed it to M&G Jewelers.
“M&G Jewelry explained they hardly ever acquired it, so where’s my jewelry?” Gregory said.
It really is a dilemma the intimate could under no circumstances get answered, because the Sears in Schaumburg shut down in the tumble –and Gregory’s appeals to corporate go nowhere.
“Give me the exact same variety of item that I introduced in,” stated Gregory, who would desire the goods be replaced than to get compensated monetarily.
He confirmed CBS 2 e-mail he sent to Sears company and the responses been given. A consultant named Ray promised a refund update in 72 hours in December. Polly from company pledged the similar in January. Gregory questioned for assist in February and March too. Now it really is April.
“You are unable to at any time reach any person,” he reported, unhappy in consumer services which is ironic simply because Gregory is a corporation gentleman.
He in fact labored as a Sears product sales associate for almost 10 yrs.
“It really is not that I was just a consumer. I was a devoted staff,” he reported, no more time Sears’ biggest enthusiast.
We attempted reaching Transformco, the successor firm to Sears, various occasions about the class of various months. No 1 ever got back again to us.
Sears made use of to be a huge retailer centered in Chicago. It is now headquartered in the suburbs and has just a handful of merchants left across the place.
No Sears shops are open up in Illinois any longer. The Schaumburg spot exactly where the jewellery apparently disappeared was the very last one particular standing.